Get in touch
Contact and complaints
Our full business details, how to reach us, and exactly what happens when you raise a complaint.
1. Business details
| Trading name | Fidere Men's Health |
|---|---|
| Legal name | Fidere Clinic (Pty) Ltd |
| Legal status | Private company incorporated in the Republic of South Africa |
| Registration number | 2026/526977/07 |
| Date of incorporation | 3 July 2026 |
| Registered and physical address | 19 Greenwich Grove, Station Road, Rondebosch, Cape Town, Western Cape, 7700, South Africa |
| Postal address | As above |
| info@fidere.co.za | |
| Telephone | 071 975 9553 (international +27 71 975 9553) |
| Website | www.fidere.co.za |
| Director and responsible clinician | Dr Johannes Anton de Waal |
| Professional registration | Health Professions Council of South Africa, registration number DP 0083194 |
| Country of operation | South Africa. All fees are in South African Rand (ZAR) |
2. How to reach us
| What you need | Where to send it | We reply within |
|---|---|---|
| New enquiry or booking a first consultation | Book consultation on our home page, or info@fidere.co.za | 1 business day |
| Existing member, clinical question | Message your clinician in the Fidere member platform | 1 business day |
| Billing, payment or refund | info@fidere.co.za | 2 business days |
| Privacy, POPIA or PAIA request | info@fidere.co.za, marked for the Information Officer | 30 days |
| Complaint | info@fidere.co.za, subject line "Complaint" | 2 business days to acknowledge |
You can also call us on 071 975 9553 during business hours, Monday to Friday, 08h00 to 17h00 South African time.
Consultations are held at our Cape Town rooms or by secure telehealth video, by appointment. We are not a walk in clinic.
Medical emergency
Fidere does not provide emergency care. In an emergency call 10177 for an ambulance, or 112 from a mobile phone, or go straight to your nearest emergency department. Do not email us or use the member platform to report an emergency.
3. How we handle a complaint
- Email info@fidere.co.za with "Complaint" in the subject line. Tell us what happened, when, and what outcome you want.
- We acknowledge within 2 business days.
- We investigate and give you a written answer within 15 business days. If we need longer, we tell you why and give a new date.
- If you are not satisfied, you may ask for the matter to be reviewed by a director, which we complete within a further 10 business days.
4. Taking it further
| Type of complaint | Where to take it |
|---|---|
| Clinical care or professional conduct | Health Professions Council of South Africa, PO Box 205, Pretoria, 0001, complaints@hpcsa.co.za |
| Your personal or health information | Information Regulator (South Africa), POPIAComplaints@inforegulator.org.za |
| Consumer or billing matters | National Consumer Commission, or the Consumer Goods and Services Ombud |
| A card payment you dispute | Your bank or card issuer. Please contact us first, we can usually resolve it faster |
5. Our policies
- Terms and conditions
- Fees, payment and refunds policy
- Privacy policy and POPIA notice
- Cookie policy
- PAIA manual